Our Ethics
Our founders were Quakers and we have strived to maintain their high standards in our business dealings today. We believe we have a duty to take an active role in contributing positively to our country, our customers, our environment, our staff and also to those who provide the raw materials for our products.- We are proud supporters of the Love Irish Food movement and we firmly believe that by keeping jobs in Ireland and by supporting Irish Suppliers we are ensuring a better future for all of us. Where possible we will choose to work with local suppliers – for a list please see the Love Irish Food section above.
- We are amongst Ireland’s biggest supporters of the Fairtrade Movement. In 2007 we converted almost all of our retail black teas to Fairtrade. Now close to a quarter of all of our Tea & Fresh Coffee branded sales are Fairtrade. We are committed to increasing this percentage. See www.Fairtrade.ie for more details on how your purchases can benefit growers & workers in developing countries.
- The charitable ethic of our founders remains strong, both corporately & in our staff activity, with a strong focus on local Irish Charities. Each March, we sponsor approximately 450 coffee mornings for the Irish Cancer Society. We donate a proportion of sales from our Colombian Tres Rios coffee sales each year to Aware. We also sponsor a number of local charities, including Teenline. Our staff are also involved in payroll donation scheme benefiting good causes like Temple Street and the School for the Blind.
- We stand behind our products. Our factory is certified by Global Food Safety/BRC standard to ensure high quality products for our consumers. We are committed to taking feedback seriously and will respond within 3 days to any customer issues.
- As a founder member of Repak we work to minimise our impact on the environment through recycling, waste management and environmental controls.